Cable Forum - View Single Post - NTL Customer Services: Your personal experience

hedgie · 24-01-2007, 22:14

Poll may be closed but my experiences have been dire.
Example 1-- Called in given my phone number, queued, only to be told that I had been directed to the wrong call centre and that it was IMPOSSIBLE to transfer to the correct call centre I would have to dial in again

.

Example 2-Brodband installation, the tech decided to fit a cable modem rather than use the STB, trouble is my account had been initiated with an STB and the tech left without testing my PC. it took about two months to get a relible connection. Since then though it has been fine

.

Tech support does seem to have improved in the last few months. I simply cant be bothered to register a fault every time the STB locks up.

Lets hope that red logo improves customer service still further there is still a long way to go.

24-01-2007, 22:14	#850
hedgie cf.geek Join Date: Jan 2007 Location: Warrington Age: 56 Services: Phone, 360 + two mini boxes, Hub 5. Posts: 867	Re: NTL Customer Services: Your personal experience Poll may be closed but my experiences have been dire. Example 1-- Called in given my phone number, queued, only to be told that I had been directed to the wrong call centre and that it was IMPOSSIBLE to transfer to the correct call centre I would have to dial in again . Example 2-Brodband installation, the tech decided to fit a cable modem rather than use the STB, trouble is my account had been initiated with an STB and the tech left without testing my PC. it took about two months to get a relible connection. Since then though it has been fine . Tech support does seem to have improved in the last few months. I simply cant be bothered to register a fault every time the STB locks up. Lets hope that red logo improves customer service still further there is still a long way to go.