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pip08456 and nomadking, the DD option sounds good, but I believe that there's a more basic problem here. It bears all the hallmarks of them having the wrong contact details for me, which could be a possible explanation of their behaviour. I tried to open a new account with Virgin Media with my new (and working) email address, but they insist I use an account which has an old (and non-working) email address. But the problem is that there doesn't seem to be any way of contacting them to tell them this. They could be sending me receipts to my old email address, for all I know; the point being that there is no way of knowing this.

Without actually knowing what is going on I have no way of addressing it. But I could address it if I had a support email address for them.

So are you aware of a customer support email address for Virgin Media?