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Under the current system, contact tracers attempt to reach close contacts of an infected person by text, email or up to 10 times by phone call.
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If they don't respond there's not much else you can do.
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More than 5,500 people in four areas with the highest infection rates in England were not contacted when they should have been told to self-isolate, the Guardian has learned. These included 3,340 people in Leicester, 984 in Kirklees, 759 in Rochdale and 448 in Blackburn with Darwen.
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Factors including language barriers, distrust of unknown callers and missed emails could explain the low contact completion rate in the worst-affected towns, where in some cases the virus is disproportionately affecting people of south Asian heritage.
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The initial infection case must know enough about the other contacts in order to give out the contact info.