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Originally Posted by pem
Sorry, but as one of these users, my service is not crap and I understood from the last report that the number of BB users was increasing, not decreasing ? - Something like 800,000 at the last count I think.
I am well aware that some people get a poor / crap / unacceptable service and that NTL are not the best in the world - I however, do not make the mistake of thinking everyone gets this poor service - many hundreds of thousands seem to be satisfied.
Even if, on any given day, 8000 users have a problem then that is only 1% of the total (in other words 99% are problem free).
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Not necessarily-a lot of people just put up with the service for various reasons, either they are not aware of an alternative, or think it's too difficult, or simply can't be doing with 'the aggro' of switching.