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Old 08-11-2017, 20:42   #5
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Join Date: Jan 2004
Location: West Yorkshire(Kirklees)
Age: 68
Services: 50mbps BB, XL phone, Freeview.
Posts: 93
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Re: Final bill from VM

Originally Posted by Mr K View Post
Probably best asking them They've probably cocked up. Don't bother with normal CS go to customer retentions ( ' thinking of leaving' option when ringing).
I decided to take your advice Mr K and phoned retentions. Of course, BenMcr was correct about the billing with a replacement bill to follow. You were right too about the cock up. Although I gave the notice on 12th October for some unknown reason they had my disconnection date down as 25th November. So at least that has been put right as a result of the phone call. Thanks Mr K.
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