Cable Forum - View Single Post - General "New Customer Only"

Wiggz · 06-03-2023, 21:49

So, I am no stranger to businesses offering incentives to "buy" custom/market share. That makes complete sense.

My only question here is has anybody had any success with retentions in terms of their broadband package?

I'm paying c~£50 per month for 250Mbps only (no phone/TV) which is likely to increase due to the latest emails we've all seen, when new customers can get almost half that.

I have told them I am happy to enter into a new contract, but as I'm not a brand new customer, I can't get those rates (or anything close - last guy I spoke to said I was on the best I could get!)

Thoughts?

06-03-2023, 21:49	#1
Wiggz cf.addict Join Date: Jan 2004 Posts: 151	"New Customer Only" - urgh So, I am no stranger to businesses offering incentives to "buy" custom/market share. That makes complete sense. My only question here is has anybody had any success with retentions in terms of their broadband package? I'm paying c~£50 per month for 250Mbps only (no phone/TV) which is likely to increase due to the latest emails we've all seen, when new customers can get almost half that. I have told them I am happy to enter into a new contract, but as I'm not a brand new customer, I can't get those rates (or anything close - last guy I spoke to said I was on the best I could get!) Thoughts?