Quote:
Originally Posted by Spitfire16
Does anyone know if virgin have senior technicians you can request to visit your CAB and actually fault find?
|
The tech who visits you should do that anyway. They have a checklist they have got to work through and even if they think they have fixed the fault in your house they have still got to go to your cabinet, check the connections and the power levels coming down the cable. If he cannot locate the fault he then needs to investigate higher up the network and escalate to the networks teams if applicable. Have you checked the coax cable coming into your house and going into the shub to make sure it is fitted securely and no damange?
Those pre and post rs errors are a big problem and you need to get them back out to look at them. When they come round show them the stats and it will give them some motivation to get it fixed. If they can see you are on the internet and can get to google for example they'll think everything is ok. It might also be worth setting up a ping monitor as well to see how much packet loss you are getting.
https://www.thinkbroadband.com/broad...toring/quality