Quote:
Originally Posted by andy_m
Good customer service means getting it right first time, IMO.
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No, I disagree.
Best will in the world, things will happen. It might even be that it was partly my fault (though I will argue, and this is not an admission of any blame,
), as perhaps I should have done something (not obvious).
But i judge customer service at point of when i have an issue, and how quickly it gets resolved to my satisfaction.
There is no company that gets it right 100%. And i mean no company.
Believing that is like believing in santa, or that "coming soon" means soon
