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weesteev · 26-03-2021, 09:42

Im not buying this, the debt information will still be available if it is this old. The current database goes beyond 20 years for old accounts in ex-Telewest areas. Ex-NTL is a different story as they used a combination of different billing systems (SABS, ICMS) before they were migrated to ICOMS but Telewest has always used this platform. Birmingham cable/Yorkshire Cable group was the exception as they used Cablemaster but that was migrated some 15 years ago and the historical data was transferred as well.

Im also not sure why this person has written to someone in Scotland the billing and collections team are in Bradford, used to be in Birmingham... the only offices in Scotland are technical and the outsourced customer care centres in Lanarkshire/Glasgow.

26-03-2021, 09:42	#21
weesteev Cable Guru Join Date: Jun 2004 Location: Scotland Age: 41 Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb Posts: 1,049	Re: VM trying to collect old Telewest debt. Im not buying this, the debt information will still be available if it is this old. The current database goes beyond 20 years for old accounts in ex-Telewest areas. Ex-NTL is a different story as they used a combination of different billing systems (SABS, ICMS) before they were migrated to ICOMS but Telewest has always used this platform. Birmingham cable/Yorkshire Cable group was the exception as they used Cablemaster but that was migrated some 15 years ago and the historical data was transferred as well. Im also not sure why this person has written to someone in Scotland the billing and collections team are in Bradford, used to be in Birmingham... the only offices in Scotland are technical and the outsourced customer care centres in Lanarkshire/Glasgow. __________________ Access Network Innovation @ Liberty Global/Virgin Media All comments are my own opinion and not a direct expression of LG/VM.