[Seti]

OMG Do not talk to me about O2. I have an online conract with them. Well I do now. In fact I wasn't aware that my contract was an on line one as I had received a call back in June saying that I could havfe a business account and that it would cost me only £12 a month including a FREE Phone of my choice. Yippeeeeeee I thought and gleefully headed off to spread my good fortune. 3 weeks later no phone, so I ring their awful customer services department.


I hear "Your contract has been cancelled" Hmmm well I never cancelled it so who did? They didn't know and proceeded to blind me with science and place me on an online 200 account which costs me £40 a month! I was annoyed, VERY annoyed.

So ok I get the phone and sometime in July it goes off. Apparently my service was not registered. So I check my bill online, as all good customers do, and proceed to ring customer services. I rang every DAY for THREE WEEKS and they oculd not works our why it wouldn't register. Finally on the 30th of August someone tells me its a problem their end and I would get that month FREE. Ok I thought, fine. Anyway it toook themn untill the 4th of September to get the phone switched on.

Come August and September I do not get billed. They bill me for £112.93 in the October. I ring up and go barmy on the phone as they promised this would not happen to me as I am now struggling with the lifestyle of a person with MSand remember they told me I would have a month free. Guess what they had no record of it on their "System" so I complained and said I was not paying. They had promised me faithfully I would not get double billed plus with all the problems I wasn't best impressed anyway. I speak to a lady in accounts and tell her she will have to wait till Noivember the 7th for my payment. She asks why, I tell her becasue that's when my benifits are paid into the bank. She puts the bill on dispute and GIVES ME A FREE OCTOBER MONTH. Everything is finally sorted out. I still feel annoyed with O2 and I am considering terminating my contract for lack of service, apparently I can do that ? ?

My advice CANCEL THE CONTRACT they will promise you everything and deliver nothing.

SeTi^