Quote:
Originally Posted by Chris
I had the same problem Suzie - elf'n'safety means Sky have to send an 'at height' install team (two man instead of solo) if your dish needs to go more than abut 6 ft off the ground. Our dish had to go on the chimney because it's the only part of the house that's brick. The rest is wood and not ideal for bolting a dish into.
They cancelled the install on me three times as well. And because they have so few at-height teams, getting another install date can be frustrating. However after the third time, I insisted on talking to someone senior at the Sky callcentre and he advised me to cancel my order, that I had placed directly with Sky, and instead order it through an independent, sky-approved installer. Independent installers are not obliged to follow Sky's policy on at-height installs. I found a local company and ordered Sky through them, and had the installer out and job done in under a fortnight.
Not that I'd recommend Sky to anyone though; we cancelled it after a couple of years and now just use the dish to get free satellite channels. We watched far too little of the subscription channels for it to be worthwhile. If you want digital TV and you're worried about Freeview reception, then have a look at Freesat. Again, to avoid fussy installers I'd steer clear of the main retailers and find a local, independent satellite installer. This website will tell you who the Freesat-approved installers are in your area:
http://myiss.co.uk/eurosat/listing.php |
Sounds like I got lucky.
I ordered sky, originally single guy came, took one look and told me it needs to go on chimney so heights team booked.
They arrive job done and no problem. I think was charged about £40.
Then I ordered sky+ some months later which requires 2nd feed so heights team ordered, when they arrived was power cut taking out entire street and was dark (late evening in december), they waited 20 minutes then went to another job. Fair play to them they came back at 10pm when power was back and finished it off.