Quote:
Originally Posted by spiderplant
CS should be giving you the definitive answer, but I suggest giving them one more try just in case.
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This is hopeless. I did as you suggested but my patience exhausts itself after 20 minutes on hold to Customer Services. I tried the text link on offer but that directs me back to the Virgin Media web site where I eventually get the 'Oops, something went wrong' error message all over again when I try to upgrade. Frustrating.