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Old 25-02-2020, 21:13   #1
alanbjames
R.I.P.
 
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Phone number for retentions

Anyone know what the number is to contact Virgin retentions is now on a fixed line? Ive tried 150 but it doesn't give the option in main menu if u wish to leave anymore.


The reason i ask is because i cannot get any satisfaction from their call centers and trying to talk to someone who is Chinese and barely understands English is a joke.

I called them yesterday as my loyalty discount was due to run out next month and we came to an agreed price yesterday which i was happy with. Over night i get an email with new contract for a price which is more than i agreed to so today i rang them and i get told that they cannot honor the price that they quoted me yesterday on the phone.

So i wish to speak to retentions to see what deals they can offer me or i will switch to Sky.
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