Spoke to Amazon's customer service yesterday to find out if I could get or buy a replacement back cover as the 'paint' on mine was coming off due to the case I have holds it in place with a sticky pad.
They told me you can't get replacement back panels for them but as it was still under warranty they offered to send me a brand new one! Nothing wrong with my Touch but they said I was entitled to a replacement
Just checked my email and a brand new Kindle Touch (not a refurb) will be with me tomorrow