Ah just noticed this post Paul
which area are you in am in 30 and recently my connection on Vivid 200 has been dire
this is a tracert that I just done to Virginmedia.com which I just find funny
Microsoft Windows [Version 10.0.16299.64]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Users\xxxx>tracert
www.virginmedia.com
Tracing route to
www.virginmedia.com [213.105.9.24]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 20 ms 29 ms 19 ms nott-core-2b-xe-912-0.network.virginmedia.net [62.254.1.173]
4 * * * Request timed out.
5 * * * Request timed out.
6 17 ms 48 ms 28 ms popl-bb-1c-ae0-0.network.virginmedia.net [62.254.42.94]
7 * * * Request timed out.
8 16 ms 18 ms 28 ms nrth-bb-1c-ae1-0.network.virginmedia.net [62.254.42.222]
9 19 ms 13 ms 14 ms nrth-apm-1-in.network.virginmedia.net [212.43.162.238]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.