Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

regdafish · 05-04-2009, 14:25

Shocking.

After they recognised that my service was poor and crediting my account they then told me that the last engineer said that the job was completed successfully. I have also been advised that although the fault is with the box on the outside of the block of flats i live in, and they are aware the fault is not within the premises i must be available for the engineer or face a charge of 10 quid.

Good luck with that i announced as i hung up.

05-04-2009, 14:25	#223
regdafish Inactive Join Date: Apr 2009 Posts: 2	Re: Virgin Media Customer Service- Your Personal Experience Shocking. After they recognised that my service was poor and crediting my account they then told me that the last engineer said that the job was completed successfully. I have also been advised that although the fault is with the box on the outside of the block of flats i live in, and they are aware the fault is not within the premises i must be available for the engineer or face a charge of 10 quid. Good luck with that i announced as i hung up.