Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

kayc3660 · 31-03-2009, 11:45

I have totally lost patience with so called customer services, when you email them with a problem you get an automated response which tells you that you will be answered with 48 hours. lol. I dont think so? I have emailed them 4 times now about a billing problem, each time resending the original email, still no answer, its been 11 days now. No point ringing cos I always end up with India and I have never resolved a query with them yet. Does anyone have the CEOs email. There really is no point in complaining to customer services about customer services..

31-03-2009, 11:45	#218
kayc3660 Inactive Join Date: Jul 2007 Posts: 49	Re: Virgin Media Customer Service- Your Personal Experience I have totally lost patience with so called customer services, when you email them with a problem you get an automated response which tells you that you will be answered with 48 hours. lol. I dont think so? I have emailed them 4 times now about a billing problem, each time resending the original email, still no answer, its been 11 days now. No point ringing cos I always end up with India and I have never resolved a query with them yet. Does anyone have the CEOs email. There really is no point in complaining to customer services about customer services..