Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

Exorcist74 · 22-01-2009, 11:19

I Like Virgin.
What I don't like is they Traffic Shaping & there Â£5 handling charge... enough said.
So I rang Virgin to ask for my 20mb to be lowered to 10mb, I spoke to a young lad called Paul (Swansea branch), I explained everything I wanted doing, but he told me it was impossible to do so, because I was still on the old Analogue system, so he arrange a time for a Engineer to call and install the new Virgin digital(tv) box, He was very polite and asked me if I would go over the information I gave him, Just to make sure everythin was in order.
Everything went as planed,

To PAUL (LLansamlet Swansea) Branch a big thank you

22-01-2009, 11:19	#212
Exorcist74 Inactive Join Date: Dec 2005 Location: Swansea Services: 60Mb cable and basic package Posts: 128	Re: Virgin Media Customer Service- Your Personal Experience I Like Virgin. What I don't like is they Traffic Shaping & there Â£5 handling charge... enough said. So I rang Virgin to ask for my 20mb to be lowered to 10mb, I spoke to a young lad called Paul (Swansea branch), I explained everything I wanted doing, but he told me it was impossible to do so, because I was still on the old Analogue system, so he arrange a time for a Engineer to call and install the new Virgin digital(tv) box, He was very polite and asked me if I would go over the information I gave him, Just to make sure everythin was in order. Everything went as planed, To PAUL (LLansamlet Swansea) Branch a big thank you