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Originally Posted by gt94sss2
Ah - that probably explains it..
You cannot get "free reconnection" as yours is not a "reconnection" - as you are the only people ever to have lived there.
On new estates/building projects etc, BT sometimes (with the agreement of the builders) install telephone lines for the residents while the houses are being built - its easier for both BT and the builders to do it then rather than afterwards.
However, BT do not charge the builders for this installation - instead they charge the 1st residents who decide to use BT (which would be you)
Hence, it sometimes looks like a reconnection, including to the people living there - until they realise that its a new house and no one has lived there before. The next issue is obviously why the builders didn't pay 
btw BT are not allowed to deviate from their price list - OFTEL rules, so cannot "discount" it from you and not for everyone else |
I will prolly have to pay it, but it seems a little hard to swallow when other in the same position get connected for free.
Does make me wonder if they want my business or not! Saying that I haven't actually phoned them yet, so I'll let you all know how I get on.