Thread: General GU16 Virgin Broadband outage 3rd Oct - any info
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Old 08-10-2018, 18:20   #4
japitts
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Re: GU16 Virgin Broadband outage 3rd Oct - any info
Quote:
Originally Posted by DamnMachine View Post
Hi all,

There seems to be a broadband outage in the GU16 area as of Weds 3rd Oct 2018.

All was working fine and dandy till about 11, when Internet access completely disappeared. Rebooted the Superhub 3 twice, but it didn't come back. The green light on the Superhub was flashing permanently (I forget what this means.) Logged on to the Superhub on the local network, and on the status page under Internet it said "Access Denied".

Rang Virgin support and got a recorded message telling me there would be problems till 6pm, which I interpret to meaning "we're sending someone to look at it and if all goes well it will be fixed today".

The Virgin Service status page is saying under broadband:

"You might find that your Virgin Fibre, Virgin TV or TiVoŽ services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
We have identified the problem and an engineer is on their way."

Anyone got any more info?
You've just described to a tee, each and every occasion ove the past couple of years that we've had planned works in our area. Usually the broadband has a step-change improvement immediately after it comes back.

Sometimes it's gone off for an hour or so, those times we've tended to get a letter or email beforehand to advise - other occasions it's only been 20-30minutes and the first you hear is when it goes off.

Either way, 11am seems to be VM-time for planned works to start.
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