[daveeb]

As I mentioned in a previous thread i'm thinking of upgrading the missus ancient iphone, it's well out of contract.
It all "seems" fairly straightforward, click on an upgrade button from within the personal account page then choose your phone and plan.
Am i being naive in thinking this will automatically cancel the payments for the old phone and replace it with the new details. I really don't want to have to speak to VM overseas, had several tortuous calls with them over the last few years.
Also if anything goes wrong is there a way to ensure speaking to UK customer services along the line of retentions for tv/bb.
Thanks.