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Re: The state benefits system mega-thread. Many merged.
Universal credit IT system 'broken', whistleblowers say.
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Universal credit is so riddled with design flaws and process faults that it is practically guaranteed to generate mistakes and delays that would push vulnerable benefit claimants into hardship, according to whistleblowers.
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Growing concern over universal credit, which is six years behind schedule but will eventually handle £63bn of benefits going to 8 million people, is matched by disquiet over what critics say has been a defensive and insular approach to managing welfare reform by the Department for Work and Pensions (DWP).
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https://www.theguardian.com/society/...tleblowers-say
https://www.theguardian.com/politics...versal-creditt.
Perhaps if they listened and learned to start with rather then being dogmatic and indifferent they would not be in the mess they are in now.
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“The only lesson you can learn from history is that it repeats itself”
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