[livelysprite]

Well, the bank got my hand written letter and phoned back. They said although I put the cheque into the ATM and got a receipt, somehow the cheque did not register in their system and they would make sure the money was put into the account. The cheque is now showing on the statement as "CREDIT", which I guess means the cheque cleared but somehow it wasn't credited to the account, and I've heard about this happening to other people. Anyway, never again. All future cheques I get will be scanned on the bank app. That way I will always have the original cheque.