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Re: Occasional Dropouts
Too low. Upstream power is the shub's responsibility but I don't know whether a new shub will fix it or whether your tap point needs moving in the cabinet (or both). You can do one of two things. Normally I would want to get a tech out to see what he thinks and you have got the peace of mind the problem will be resolved. He can give you a new shub or move the tap point. The problem is that in the current climate I don't know what tech visits are like, if they are still doing them and how long a delay there is going to be if they are operating at reduced staffing levels. If they tell you it is going to be 2-3 weeks and you feel the intermittent disruption is intolerable, I would ask for a new shub to be sent out. It will be next day delivery and you can hook it up in a few mins and you'll know instantly whether the problem is fixed or not. If it isn't then you can revert to the tech visit for further investigation.
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