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Engineer...
I rang for the 5th time today about my Terayon being slow, got the usual rubbish even though the last time I rang I was promised if it didn't work they would replace the modem...she even gave me a ref no. for the call. Well that did nothing they still wouldn't believe me...so I just asked for an Engineer to come out, he said that was possible but if he didn't find a fault i'd be charged £25....I couldn't be arsed messing around with them on the phones anymore so I said yes. Anyone else been in this situation...what happened? All I want is my old modem replaced for the 250,....because i'm sure thats what is causing my speed drops and intermittent connection and so are others.
Thanks
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