Quote:
Originally Posted by alanbjames
Its not just VM that are bad, B.T are also pretty bad.
There was a damaged cable in the area and my neighbour was told it would take 2 days to find and fix, My neighbour at first had intermittent services then a total outage all in all it took them close to 8 days to find, diagnose and Fix.
Unfortunately sometimes these things are out of their hands.
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Unlike VM, BT are just an Telco/ISP so you cannot compare the two. It is Openreach who maintain the infrastructure.
BT service agents don't have access to Openreach Incident Management Customer Communications (IMCC) reports. Someone higher up the chain does and may not pass the info down.