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Old 11-04-2018, 11:01   #7
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
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Re: Virgin Mobile Security

Quote:
Originally Posted by 12noon View Post
Another thing that is a total pain is that everything we have with Virgin are all in my wife's maiden name. We've asked to change it to her married name loads of times over the years and they've said they've changed it lots of times, but never have. We've been married 17 years !
The process was recently updated to allow Virgin Mobile customers to advise of a name change via an email process

https://help.virginmedia.com/system/...-Media-account

Appreciate you've tried multiple times, but it may be worth a shot.
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