Quote:
Originally Posted by RichardCoulter
What's O2 customer service like (never used them) and do they use UK based call centres?
If it 's any good, hopefully they will improve the current abysmal CS efforts of VM.
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I think it was okay when I was with them a while back. But mergers are rarely about doing things well and they can tend to be a race to the bottom. I'd honestly expect VM to not change a habit of a lifetime, they'll more than likely offshore O2's customer services if they are still UK based.