Cable Forum - View Single Post - 200M Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps.

oscarandjo · 25-05-2020, 23:48

Hi,

This morning I renewed my contract.

The customer retention man sold me 200Mbps, but this was doubled to 400Mbps as a promotion because I took out a SIM Card as part of the Oomph package.

To be specific, I have the "Mix Bundle with Oomph", with M200 Fibre (which gets doubled as per promotion), Talk Weekends, TV, and a 2GB Oomph SIM.

The problem is, my speeds don't seem to have doubled to 400Mbps. See this speedtest:

My ping appears high, the download speed is not 400Mbps and the upload is also slower than expected.

Here's what my Router's Status page says...

Operation Configuration:
Primary Downstream Service Flow
SFID 154890
Max Traffic Rate 230000061 bps (looks like it's only 220Mbps provisioned, not 400Mbps)
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 154889
Max Traffic Rate 22000061 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 42600 bytes
Scheduling Type Best Effort

Downstream:

It appears to have only locked onto 8 downstream channels. The RS Errors were reset ~5 hours ago. How many channels should I expect to be connected to?

Upstream:

Has anyone else got the Oomph package with a SIM to get the promotional speed boost? Did this come through immediately or after a few days?

Has the customer retention man lied to me about 400Mbps? I can see on this ISPreview page on the last paragraph that 200Mbps customers get boosted to 350Mbps, not 400.

25-05-2020, 23:48	#1
oscarandjo cf.member Join Date: May 2020 Posts: 36	Only 8 Downstream channels, and getting 200Mbps, not the promised 400Mbps. Hi, This morning I renewed my contract. The customer retention man sold me 200Mbps, but this was doubled to 400Mbps as a promotion because I took out a SIM Card as part of the Oomph package. To be specific, I have the "Mix Bundle with Oomph", with M200 Fibre (which gets doubled as per promotion), Talk Weekends, TV, and a 2GB Oomph SIM. The problem is, my speeds don't seem to have doubled to 400Mbps. See this speedtest: My ping appears high, the download speed is not 400Mbps and the upload is also slower than expected. Here's what my Router's Status page says... Operation Configuration: Primary Downstream Service Flow SFID 154890 Max Traffic Rate 230000061 bps (looks like it's only 220Mbps provisioned, not 400Mbps) Max Traffic Burst 42600 bytes Min Traffic Rate 0 bps Primary Upstream Service Flow SFID 154889 Max Traffic Rate 22000061 bps Max Traffic Burst 42600 bytes Min Traffic Rate 0 bps Max Concatenated Burst 42600 bytes Scheduling Type Best Effort Downstream: It appears to have only locked onto 8 downstream channels. The RS Errors were reset ~5 hours ago. How many channels should I expect to be connected to? Upstream: Has anyone else got the Oomph package with a SIM to get the promotional speed boost? Did this come through immediately or after a few days? Has the customer retention man lied to me about 400Mbps? I can see on this ISPreview page on the last paragraph that 200Mbps customers get boosted to 350Mbps, not 400.