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Old 04-02-2021, 20:21   #633
paul0363
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Re: Virgin TV 360 users (Horizon)

Quote:
Originally Posted by PtolemyIV View Post
Does anyone know if you have to pay extra monthly to keep a third v6 converted to a 360? (I know it requires a visit)

I only ask since my upgrade pack was supposed to arrive yesterday but of course virgin just sent the hub4 and forgot the new remotes.. I then phoned up and the guy initially kept saying I was only allowed one 360 and a mini - he eventually went away, came back and confirmed and then the IT system wouldnt let him order remotes for me! Still awaiting the promised callback...

Ohh and my £96.50 a month new contract suddenly led to an email saying my next bill will be £159 per month.. I do love Virgin!
If you originally had 3 V6 boxes and are moving to 360 then there shouldn't be an extra charge.

I had 3xV6 and now have 1x360 main plus 2x360 minis - my price hasn't changed.

If they don't send the remotes you should try calling and asking to be put through to the 360 team - they should be able to sort you out.
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