Thread: VM admit that STM hours vary without notice
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Old 23-03-2008, 12:09   #1
ceedee
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Thumbs down VM admit that STM hours vary without notice
Quote:
Hi

KANA EMAIL REF: 2747xxx

Thanks for getting in touch with the Virgin Media Support team.

After looking in to this for you, I can confirm that you have hit our download amount threshold. The times change on a bank holiday and weekend.

As this started around 1pm, it will last until 6pm. I do apologise fot his, but for any further information please go here

http://allyours.virginmedia.com/html...t/traffic.html

If there's anything else we can help with, please let us know.

Kind regards,

Mod edit (Gavin): Personal info removed
Econtact Support Team
Virgin Media
KANA EMAIL REF:2747xxx

As far as I'm aware this is the first (quotable) admission from VM that they are routinely implementing STM out of the published hours despite there being no mention on the VM website.

Or have I got this completely wrong?
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