Cable Forum - View Single Post - General VM Stream box faulty or just really a bad device?

buckeye · 12-05-2022, 17:02

This is getting quite laughable now,
I received a text message saying an appointment had been made for an engineers visit and if I wasn't in I'd be charged £25, unfortunately no-one at VM bothered to talk to me before this appointment was made and I will be on a hospital appointment then!
I've cancelled that and tried to cancel and send back the Stream device and get my £35 activation fee refunded as I'm fed up with all this hassle now, apparently if I do that I will enter a new 18 month contract!
The only way the agent could find a way of not entering me into a new contract (I'm within my 14 days cooling off period for the Stream) is to cancel my broadband and phone too.
As it stands I can order new equipment but if I try to exercise my right to a 14 day cooling off period I am punished by being entered into a potentially expensive 18 month contract!
VM get worse instead of better!

12-05-2022, 17:02	#12
buckeye cf.addict Join Date: Jan 2016 Posts: 221	Re: VM Stream box faulty or just really a bad device? This is getting quite laughable now, I received a text message saying an appointment had been made for an engineers visit and if I wasn't in I'd be charged £25, unfortunately no-one at VM bothered to talk to me before this appointment was made and I will be on a hospital appointment then! I've cancelled that and tried to cancel and send back the Stream device and get my £35 activation fee refunded as I'm fed up with all this hassle now, apparently if I do that I will enter a new 18 month contract! The only way the agent could find a way of not entering me into a new contract (I'm within my 14 days cooling off period for the Stream) is to cancel my broadband and phone too. As it stands I can order new equipment but if I try to exercise my right to a 14 day cooling off period I am punished by being entered into a potentially expensive 18 month contract! VM get worse instead of better!