Thread: Retentions - what phone options to dial
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Old 27-09-2018, 17:44   #9
daveeb
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Re: Retentions - what phone options to dial
Quote:
Originally Posted by SnoopZ View Post
How did you start the conversation off, did you just say something like you're looking into changing your services to reduce your bill but thought you I would see what you can do for me before I look at alternatives?

I said something along the lines of had cable services nearly 25 years and found I don't watch much of the tv except BT sport and never use the phone. Was there anything they could do for me. Guy went off for a minute or two then came back with the offer I mentioned. As I say I was quite happy with the deal they offered me, better than other small discounts i've got in the past. I guess it's partly luck, i've had some great people in the past and some not so good.
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