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johnathome · 21-07-2019, 00:46

Well i did get a text a couple of days ago saying my account had been sending spam and i was locked out.

I went to my account straight away and i could login ok, everything seemed to work ok.

I went to the virginmedia.com/lock address as instructed to change my password, clicked the link, answered my secret question and put in my DOB and got an 'oops something went wrong' page.

Guess i'll have to give them a ring.

EDIT

All sorted now, must have been a problem on the change password bit.

Incidentally i run an AV and i also did a full malwarebytes scan, nothing was found so i'm a bit mystified.

21-07-2019, 00:46	#6
johnathome cf.geek Join Date: Oct 2006 Location: Waterlooville Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+ Posts: 919	Re: cant login Well i did get a text a couple of days ago saying my account had been sending spam and i was locked out. I went to my account straight away and i could login ok, everything seemed to work ok. I went to the virginmedia.com/lock address as instructed to change my password, clicked the link, answered my secret question and put in my DOB and got an 'oops something went wrong' page. Guess i'll have to give them a ring. EDIT All sorted now, must have been a problem on the change password bit. Incidentally i run an AV and i also did a full malwarebytes scan, nothing was found so i'm a bit mystified. Last edited by johnathome; 21-07-2019 at 00:57.