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Originally Posted by Sociable
I think the queues for Customer Service give a fair indication that the numbers over time having problems may be significant. In addition the long standing issues over things like e-mail have had an impact of pretty well every NTL customer.
It is also sadly a British trait to often put up with bad service so not all unhappy customers will actively seek change. The few who end up here are also usually those that have tried the normal route but have not found a solution so that probaly explains the more angry nature of many posts.
That said, one thing that was very true of both .com and now here is that between us we have been able to find solutions for people that have actually retained customers for NTL
Long may that continue!!!
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Reasons why ppl call customer services...
1) to make a Credit card payment
2) To add channels onto their package or take channels off their pacakge
3) To have their bills expalined to them if they are unsure abt any items on them.
4) To complain abt the service i.e fault
5) other complaints ie ongoing issues.
6) Other
So its not safe to say that just because the wait can be long that all the wait is caused by bad experiences. A lot of calls are related to the first 3 things above so to use long queues as an arugement abt dis-satifaction is navie IMO
