Re: Automatic compensation for broadband users goes live
The big problem a lot of people are going to get relates to this - £8 per day for a total loss of service after 2 full working days from registering the loss of service to us
So many people loose a service and think somebody else will report it and the provider can see it - and so it doesn't get fixed.
You see issues raised in the forums all the time where people are complaining about the loss of a service or issues with it - but it is too much trouble to dial 150 and report it.
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