Thread: General Petition to highlight/embarrass VM into improving the way that they treat customers
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Old 13-11-2020, 14:23   #50
Mad Max
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Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre
Quote:
Originally Posted by 45rpm View Post
Hello everyone. I've been with VM when they were Telewest. The customer service has always been poor. The engineers seem to have one objective - get out and on to the next job asap. When changing packages, the bills are impossible to understand. I can not instigate a sensible conversation with them when their bills are wrong. They don't seem to have a complaint handling facility.

On the other hand:
Their products are very good.
The internet speed is exceptional.
I have suffered very few technical problems
95%+ of my bills are fine

Recently my contract finished, I was offered more channels at less cost - without me threatening to leave.

Never had that problem, in fact it's the opposite to what you've just said.
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