Quote:
Originally Posted by 45rpm
Hello everyone. I've been with VM when they were Telewest. The customer service has always been poor. The engineers seem to have one objective - get out and on to the next job asap. When changing packages, the bills are impossible to understand. I can not instigate a sensible conversation with them when their bills are wrong. They don't seem to have a complaint handling facility.
On the other hand:
Their products are very good.
The internet speed is exceptional.
I have suffered very few technical problems
95%+ of my bills are fine
Recently my contract finished, I was offered more channels at less cost - without me threatening to leave.
|
How did you manage that? Richard says it's impossibe to contact them.