Cable Forum - View Single Post - General Petition to highlight/embarrass VM into improving the way that they treat customers

45rpm · 13-11-2020, 00:54

Hello everyone. I've been with VM when they were Telewest. The customer service has always been poor. The engineers seem to have one objective - get out and on to the next job asap. When changing packages, the bills are impossible to understand. I can not instigate a sensible conversation with them when their bills are wrong. They don't seem to have a complaint handling facility.

On the other hand:
Their products are very good.
The internet speed is exceptional.
I have suffered very few technical problems
95%+ of my bills are fine

Recently my contract finished, I was offered more channels at less cost - without me threatening to leave.

13-11-2020, 00:54	#47
45rpm 45RPM Join Date: Nov 2020 Location: West Midlands Posts: 18	Re: Petition to highlight/embarrass Virgin Media into improving the way that they tre Hello everyone. I've been with VM when they were Telewest. The customer service has always been poor. The engineers seem to have one objective - get out and on to the next job asap. When changing packages, the bills are impossible to understand. I can not instigate a sensible conversation with them when their bills are wrong. They don't seem to have a complaint handling facility. On the other hand: Their products are very good. The internet speed is exceptional. I have suffered very few technical problems 95%+ of my bills are fine Recently my contract finished, I was offered more channels at less cost - without me threatening to leave.