Cable Forum - View Single Post - General Added TV service now reduced to 100Mbps from 200mbps

Bingham67 · 05-05-2021, 19:59

Well dont think im going to have much hair left finally got broadband back on now lies the fault with getting the TV on.

Again I have not been told from the start that installing TV by engineer is not allowed currently as it fall under non essential. So my manned install got cancelled straightaway and ive had to sort this problem out now.

So another call later I get sent a self install box I said to the customer service this is useless as my install originally (broadband and phone only) was brand new end of April setup in another room. Wires need to be layed and drilled and put into the living room which requires an engineer. He was sympathetic but my patience was at breaking when he said I need to phone up the day of TV box arrives and put through that your self install failed. The system is absoloutely crazy and he agreed I said I cant do that now then he said no you have to call again on the 7th May when the TV box arrives.

The drama continues...

05-05-2021, 19:59	#7
Bingham67 cf.member Join Date: Apr 2021 Posts: 2	Re: Added TV service now reduced to 100Mbps from 200mbps Well dont think im going to have much hair left finally got broadband back on now lies the fault with getting the TV on. Again I have not been told from the start that installing TV by engineer is not allowed currently as it fall under non essential. So my manned install got cancelled straightaway and ive had to sort this problem out now. So another call later I get sent a self install box I said to the customer service this is useless as my install originally (broadband and phone only) was brand new end of April setup in another room. Wires need to be layed and drilled and put into the living room which requires an engineer. He was sympathetic but my patience was at breaking when he said I need to phone up the day of TV box arrives and put through that your self install failed. The system is absoloutely crazy and he agreed I said I cant do that now then he said no you have to call again on the 7th May when the TV box arrives. The drama continues...