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Re: Trying to Upgrade, But Can't
Ring them back and select the option for "thinking of leaving us" which will put you through to retentions and ask them why you cant have what was available to you you on the app. I can guarantee they'll give it to you. They were trying to pull a fast one by not putting your upgrade through and making you ring them because they thought there would be a good chance they could talk you into a bundle under the guise of saving you money when in fact they would be getting more money out of you.
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