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Re: Virgin Media's £240 early exit fee may be unlawful,
So why don’t the customers do what VM suggested in the article?
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"We make it clear to customers that early disconnection fees can apply and we also offer 30-day rolling contracts for those that do not want to sign up for a minimum period, such as 12 months, and need more flexibility."
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Because OFCOM made it clear it wasn’t about people moving home, it was about switching providers.
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This is largely because the fees charged are too high and will have deterred customers from switching providers.
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People want the best of both worlds without paying for it.
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Originally Posted by Mr K
https://www.telegraph.co.uk/news/201...les-customers/
Oh dear, VM in the dock again. Always thought it was unfair that they charged customers just because VM can't provide a service at a new property. Its VM that are breaking the contract. They are going to have to review that policy and cough up some compensation.
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btw, OFCOM haven’t said the Early Termination Charges are unfair, just that they are too high.
https://www.ofcom.org.uk/about-ofcom...cases/cw_01198
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The fairness of terms within Virgin’s consumer contracts which require customers who move home outside of Virgin’s network (and are therefore unable to continue to take Virgin services) to pay ETCs does not fall within the scope of GC 9.3. We are continuing to consider whether these terms raise concerns under the Consumer Rights Act, and if so what action might be appropriate, and we will provide an update in due course.
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Last edited by Hugh; 04-06-2018 at 17:05.
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