Quote:
Originally Posted by Kushan
In a sense you're right, ultimately a human somewhere decided to stop offering that code on the system - but it's not the agent's fault, they genuinely are limited by what they can do on the system.
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So who can put me back on the correct code? Presumably /somebody/ can, even if a first line agent/sales or whoever can't.
I was promised an email by the complaints manager putting it in writing that I'm no longer held to contract since they're not providing the appropriate service, but that hasn't materialised.
Also my direct debit was taken for the new plan amount, and the cost of a new Superhub 3, even though they were credited back and changed back. So a £72 direct debit taken even though I'm £90+ in credit. Madness... of course, nobody on the phone seems to know what to do and there's no way to actually get hold of somebody in the complaints department who called me.