[weenie]

Good advice Stop It.

I phoned CA and was told to stop all correspondence via emails and calls after today. What I have to say today is I am entitled to repair/replacement/full refund (my choice)

A replacement is not a option unless 1)impossible 2)Disproportionate Cost
A retailer can decline the replacement remedy if the cost would be disproportionately higher than the cost repair of – or vice versa.

I do not believe this to be the case as this item is on sale in your stores at the price I purchased it for. As per our our discussions I request a like for like replacement within a reasonable time scale or I will consider further action including trading standards.