[Sephiroth]

If the AE has a green light then it is already correctly configured. If it shows an orange light, then you need to set the NETWORK /ROUTER MODE setting to DHCP+NAT.

So the next diagnostic stage - that the technician should have checked - are your power/noise stats. So we might as well have a look.

On the login page of the Hub 3, please click CHECK ROUTER STATUS.

Then copy/paste the following into your reply:

Downstream
Upstream
Network Log

Don't worry about the formatting if it looks naff. There may be an obvious explanation for the internet dropping.

The Powerlines drop because the Internet (VM circuit) drops.