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RichardCoulter · 20-12-2018, 16:17

We're all used to be kept on hold by companies on the phone, but earlier today I went onto a website and was met with a page saying that I was in a queue due to them being busy!

Can they really do this, or is it nonsense that I was actually in a queue? It did say to keep pressing refresh, so i'm wondering if this is simply an attempt to stop customers from going elsewhere by getting them to refresh in the hope of getting a connection.

20-12-2018, 16:17	#1
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,044	'You are in a queue'! We're all used to be kept on hold by companies on the phone, but earlier today I went onto a website and was met with a page saying that I was in a queue due to them being busy! Can they really do this, or is it nonsense that I was actually in a queue? It did say to keep pressing refresh, so i'm wondering if this is simply an attempt to stop customers from going elsewhere by getting them to refresh in the hope of getting a connection.