And they still keep pushing back the fix for my problem, last month it was moved from mid feb to mid march, and I got this reply when asking for an update this month :
Quote:
Hi dwarven,
Issue ref: F001996558 is showing a target fix date for 19/06/2013.
My apologies for the longer than usual amount of time it is taking to rectify this. The original problem was with utilisation on the upstream channel. An additional upstream was implemented in the latter part of last year.
Once that work was completed, after careful monitoring, it was noted that utilisation was affecting the downstream channel.
The current planned upgrade works are to remedy this.
This does mean, however, that for you the date is being altered often. I am sorry about this, if it were at all possible we would get this resolved faster.
Please make sure you request your month-by-month credit, which, whilst not ideal should at least go some way towards making the wait a little less of an ordeal.
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Another 3 months now just gets worse and worse
