Quote:
Originally Posted by oscarandjo
I'm very polite with customer service people, I recognise they're just doing their job and whatever complaint I have isn't their fault.
I've been a customer for years and years, and had the same experience as you, the support has always sorted out any complaint I had and I've always had a technician within a few days.
No complaints, until COVID happened, then Virgin's customer service went off a cliff. Since then they've used it as an excuse to provide woeful customer service.
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Unfortunately VIrgin aren't the only company hiding behind Covid as an excuse for poor customer service.