Huge backlogs are also dogging the system, the worst being how long claimants have to wait for tribunals. Often with no income at all, as payments stop the day the DWP decide the claim is not at the levels required.
On a good note, my daughter was kept in the ESA Support Group after reassessment recently. And her twin brother was moved from WRAG to Support also. And both award letters had a line at the end "We won't ask for you to go for another assessment unless there is a change in your health condition".
But then a letter "inviting" our daughter to claim PIP arrived.
