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a01020304 · 21-05-2020, 16:45

I have virgin M200 speed and when i log into account it says i am on highest speed available and cannot upgrade to anything higher.

But when check as a new customer I am offered 100, 200, 350 and 1000mb speeds.

So why is existing customers not allowed the 350 or 1000 speeds?
I do not want higher but just curious why existing is not allowed 350 or 1000 yet new ones can get it (and yes am in a location that has 1000 capability)

21-05-2020, 16:45	#1
a01020304 cf.member Join Date: Feb 2008 Location: Manchester Services: 200mb Broadband Posts: 67	Why am I limited to 200mb speed? I have virgin M200 speed and when i log into account it says i am on highest speed available and cannot upgrade to anything higher. But when check as a new customer I am offered 100, 200, 350 and 1000mb speeds. So why is existing customers not allowed the 350 or 1000 speeds? I do not want higher but just curious why existing is not allowed 350 or 1000 yet new ones can get it (and yes am in a location that has 1000 capability)